World-class level 1 end-user support via both email & telephone in 8 languages
+ 30 %
increased
conversion rates
+ 3 to 5 %
Convert
abandoned carts
Level 1
World-class end-user support
in 8 languages
CUSTOMER EXPERIENCE & INTERFACE CUSTOMIZATION
Consumers are not buying products anymore but living experiences and purchasing is a part of the experience. They now expect real-time, seamless and relevant engagement. Everything is becoming a point of sales. Offer a modern, flexible, intuitive and localized checkout and Immediately increase your conversion rate +30% and boost your ROI with a seamless and localized purchase experience.
- Seamless integration
- All types of devices: supporting sales driven in-app, on the web or via any digital interface
- Cart experience > front/layout
- Localization
- UX Personalization / Context Aware
- Responsive checkout
- Dynamic Content
- Multi-currency support
- Dynamic URLs
- End-user account creation with additional marketing & sales opportunities
- End-user account management
- End-user notifications
LOCALIZED CUSTOMER CARE
Taking proper care of your customers after they have purchased is mandatory for the sake of your business. This needs to be done in your customers’ native language. Easy said when you sell in the US and the UK, but selling in the EU or LATAM is another topic: you may have to hire French, German, Italian, Spanish, Portuguese speakers, at least. Or you can rely on Nexway services to handle this part for you. Nexway MONETIZE supports your customers for all issues related to payment, subscription and access to the product. We answer emails and phone calls in 8 languages over 2 time zones, refunds are managed by Nexway and your end-user data is protected and managed with the best care.
Get closer to your customers!
Download our Customer Care Brochure to discover how Nexway’s Customer Care can help you to enhance your competitive edge.